Privacy policy
PRIVACY POLICY
Last updated: 06/01/2026
We are committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, store and share your personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
WHO WE ARE
This website and the online booking system are operated by Locker Storage Ltd (“we”, “us”, or the “Booking Administrator”).
Lockr Storage operates multiple storage locations. Each location may be owned and operated by a separate legal entity (each a “Facility Owner”). When you make a booking or store goods at a specific location, your storage contract is with the Facility Owner for that location.
For data protection purposes:
• Locker Storage Ltd acts as a data controller in relation to website operation, online bookings, customer accounts, communications, and payment administration; and
• The relevant Facility Owner acts as a data controller in relation to the provision of storage services at the selected location.
This policy applies to all Lockr Storage websites, online services, and customer interactions.
INFORMATION WE COLLECT
We may collect, store and use the following categories of personal data:
(a) Information about your device and website usage, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and navigation paths;
(b) Information relating to transactions carried out between you and us, including bookings, payments, invoices and account activity;
(c) Information you provide when registering for an account, requesting services or making a booking;
(d) Information you provide for subscribing to email notifications, newsletters or marketing communications;
(e) Communications you send to us, including emails, contact form submissions and support enquiries;
(f) Any other personal data that you choose to provide to us.
COOKIES
Our website uses cookies. A cookie is a small file containing an identifier that is sent by a web server to your browser and stored on your device. Cookies enable us to recognise your browser and track usage of our website.
We use both:
• Session cookies, which are deleted when you close your browser; and
• Persistent cookies, which remain stored until deleted or until they expire.
We use cookies to:
• Enable website functionality and navigation;
• Maintain security and prevent fraud;
• Remember your preferences;
• Analyse website performance and usage.
We use Google Analytics to analyse website usage. Google Analytics uses cookies to generate statistical information about website activity. This information is used to compile reports on website usage. Google may store this data in accordance with its own privacy policies.
You can control or block cookies using your browser settings. Please note that disabling cookies may affect the functionality of this website.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal data for the following purposes:
(a) To administer and operate our website;
(b) To process bookings, payments and customer accounts;
(c) To provide storage services at your selected location;
(d) To communicate with you about your account, bookings or enquiries;
(e) To send marketing communications where you have consented or where permitted by law;
(f) To improve our services and user experience;
(g) To maintain security and prevent fraud;
(h) To comply with legal and regulatory obligations.
SHARING YOUR PERSONAL INFORMATION
We may share your personal information in the following circumstances:
• With the relevant Facility Owner for the Lockr Storage location you select, where necessary to provide storage services, manage your account, process payments, and enforce contractual rights;
• With service providers who support our business operations (such as payment processors, IT providers, hosting services, analytics providers and professional advisers), where they act on our instructions and are subject to confidentiality and data protection obligations;
• Where required by law, regulation, court order or to protect our legal rights;
• In the event of a business sale, restructuring or asset transfer, in which case personal data may be transferred as part of the transaction, subject to applicable data protection law.
We do not sell your personal data to third parties.
LEGAL BASIS FOR PROCESSING
We process your personal data on one or more of the following legal bases:
• Performance of a contract with you (for example, managing bookings and providing storage services);
• Compliance with legal obligations;
• Our legitimate business interests (such as security, fraud prevention, service improvement and administration);
• Your consent, where required by law (for example, for certain marketing communications).
MARKETING
Where you have opted in, we may send you marketing communications about our services. You may withdraw your consent at any time by using the unsubscribe link in emails or by contacting us.
We will not provide your personal data to third parties for their direct marketing purposes without your explicit consent.
DATA SECURITY
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. Access to personal data is restricted to authorised personnel and service providers who require it for legitimate business purposes.
DATA RETENTION
We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements.
YOUR RIGHTS
Under UK GDPR, you have the right to:
• Request access to your personal data;
• Request correction of inaccurate or incomplete data;
• Request erasure of your personal data in certain circumstances;
• Object to or restrict processing in certain circumstances;
• Request data portability;
• Withdraw consent at any time where processing is based on consent.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party sites, and you should review their policies separately.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you should review it periodically.
CONTACT
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:
Email: info@lockrstorage.com
Last updated: 06/01/2026
We are committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, store and share your personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
WHO WE ARE
This website and the online booking system are operated by Locker Storage Ltd (“we”, “us”, or the “Booking Administrator”).
Lockr Storage operates multiple storage locations. Each location may be owned and operated by a separate legal entity (each a “Facility Owner”). When you make a booking or store goods at a specific location, your storage contract is with the Facility Owner for that location.
For data protection purposes:
• Locker Storage Ltd acts as a data controller in relation to website operation, online bookings, customer accounts, communications, and payment administration; and
• The relevant Facility Owner acts as a data controller in relation to the provision of storage services at the selected location.
This policy applies to all Lockr Storage websites, online services, and customer interactions.
INFORMATION WE COLLECT
We may collect, store and use the following categories of personal data:
(a) Information about your device and website usage, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and navigation paths;
(b) Information relating to transactions carried out between you and us, including bookings, payments, invoices and account activity;
(c) Information you provide when registering for an account, requesting services or making a booking;
(d) Information you provide for subscribing to email notifications, newsletters or marketing communications;
(e) Communications you send to us, including emails, contact form submissions and support enquiries;
(f) Any other personal data that you choose to provide to us.
COOKIES
Our website uses cookies. A cookie is a small file containing an identifier that is sent by a web server to your browser and stored on your device. Cookies enable us to recognise your browser and track usage of our website.
We use both:
• Session cookies, which are deleted when you close your browser; and
• Persistent cookies, which remain stored until deleted or until they expire.
We use cookies to:
• Enable website functionality and navigation;
• Maintain security and prevent fraud;
• Remember your preferences;
• Analyse website performance and usage.
We use Google Analytics to analyse website usage. Google Analytics uses cookies to generate statistical information about website activity. This information is used to compile reports on website usage. Google may store this data in accordance with its own privacy policies.
You can control or block cookies using your browser settings. Please note that disabling cookies may affect the functionality of this website.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal data for the following purposes:
(a) To administer and operate our website;
(b) To process bookings, payments and customer accounts;
(c) To provide storage services at your selected location;
(d) To communicate with you about your account, bookings or enquiries;
(e) To send marketing communications where you have consented or where permitted by law;
(f) To improve our services and user experience;
(g) To maintain security and prevent fraud;
(h) To comply with legal and regulatory obligations.
SHARING YOUR PERSONAL INFORMATION
We may share your personal information in the following circumstances:
• With the relevant Facility Owner for the Lockr Storage location you select, where necessary to provide storage services, manage your account, process payments, and enforce contractual rights;
• With service providers who support our business operations (such as payment processors, IT providers, hosting services, analytics providers and professional advisers), where they act on our instructions and are subject to confidentiality and data protection obligations;
• Where required by law, regulation, court order or to protect our legal rights;
• In the event of a business sale, restructuring or asset transfer, in which case personal data may be transferred as part of the transaction, subject to applicable data protection law.
We do not sell your personal data to third parties.
LEGAL BASIS FOR PROCESSING
We process your personal data on one or more of the following legal bases:
• Performance of a contract with you (for example, managing bookings and providing storage services);
• Compliance with legal obligations;
• Our legitimate business interests (such as security, fraud prevention, service improvement and administration);
• Your consent, where required by law (for example, for certain marketing communications).
MARKETING
Where you have opted in, we may send you marketing communications about our services. You may withdraw your consent at any time by using the unsubscribe link in emails or by contacting us.
We will not provide your personal data to third parties for their direct marketing purposes without your explicit consent.
DATA SECURITY
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. Access to personal data is restricted to authorised personnel and service providers who require it for legitimate business purposes.
DATA RETENTION
We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements.
YOUR RIGHTS
Under UK GDPR, you have the right to:
• Request access to your personal data;
• Request correction of inaccurate or incomplete data;
• Request erasure of your personal data in certain circumstances;
• Object to or restrict processing in certain circumstances;
• Request data portability;
• Withdraw consent at any time where processing is based on consent.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party sites, and you should review their policies separately.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you should review it periodically.
CONTACT
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:
Email: info@lockrstorage.com